M&M GUIDE
Playback and connection troubleshooting
A practical checklist when compatible media does not play.
Check the connection
Confirm your device can reach the internet. Restart the app. If possible, compare wired and Wi-Fi connectivity.
Check your source
Confirm your media source is active, correctly entered and authorized. Account or availability issues with a third-party source need to be resolved with that source.
Check compatibility
Playback formats and login methods differ by device and edition. Review your platform page and setup guide.
Describe the issue
Note the error message, app version, device model and whether the issue affects one item or everything. Never send passwords, tokens or complete source URLs.
Open a support request