M&M GUIDE
A calmer connection checklist
Simple checks to try before changing your app or device settings.
Check the device connection.
Make sure the device can access the network. If appropriate, restart the app and retry. A connected Wi-Fi icon alone does not establish that a particular media source is reachable.
Narrow down the problem.
Notice whether one item, one source or everything is affected. Compare a known compatible item when available. Keep a note of the error message and when the issue occurred.
Avoid changing everything at once.
Make one change at a time so you know what helped. Keep a record of the original settings. Do not share private source details when asking for assistance.
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